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Privacy Policy

Effective date: 9 July 2026

Sodes.ai Pty Ltd (ABN 54 700 115 386) (“Sodes”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. The information we collect

We collect only what we need to respond to you and to run this website.

Information you give us. When you contact us through this website, by email, or through the contact form, we collect the information you choose to provide. This typically includes your name, email address, and any details you include in your message, such as your organisation or the nature of your enquiry.

Information collected automatically. Like most websites, our hosting and delivery infrastructure automatically records limited technical information when you visit, such as your IP address, browser type, device information, and the pages you view. This is used to keep the site secure and working properly.

Cookies and analytics. This website does not use cookies or third-party analytics.

2. How we use your information

We use personal information to:

  • respond to your enquiries and communicate with you;
  • provide and improve our services;
  • maintain the security and performance of the website; and
  • meet our legal and regulatory obligations.

We do not sell your personal information. We do not use it for automated decision-making that has a legal or similarly significant effect on you.

3. Disclosure to others

We may share personal information with trusted service providers who help us operate the website and our business, for example hosting, email, and analytics providers. These providers are only permitted to use the information to perform services for us.

Some of these providers, including our hosting and infrastructure provider, may store or process information outside Australia. Where that happens, we take reasonable steps to ensure the information is handled consistently with the APPs.

We may also disclose personal information where required or authorised by law.

4. Keeping your information secure

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

5. How long we keep it

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law, after which we take reasonable steps to delete or de-identify it.

6. Accessing and correcting your information

You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period. There is generally no charge for making a request, though we may charge a reasonable fee for giving access in certain cases, as permitted under the APPs.

7. Making a complaint

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the effective date shown above.

9. Contact us

For any privacy question or request, contact us at hello@sodes.ai.